1. Scope
These Terms and Conditions (T&Cs) apply to all orders placed by consumers via our online shop.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).
2. Contractual Partner
The purchase agreement is concluded with:
VSDN, d.o.o.
Hrastnik pri Trojanah 7a
1222 Trojane, Republic of Slovenia
Email: info@gartendek.com
Tel: +49 335 562 23 001
3. Conclusion of Contract
By displaying products in our online shop, we make a binding offer to conclude a contract for these items.
The contract is formed when you accept the offer of the goods in your shopping cart by clicking the order button.
Immediately after sending your order, you will receive a confirmation by email.
4. Prices and Shipping Costs
All prices are stated in euros and include statutory VAT.
In addition to the product prices, shipping costs may apply, which are clearly displayed during the order process.
5. Delivery
Delivery is made to the address provided by you.
Processing time is usually 1–3 business days.
Delivery time within Germany is 5–7 business days, and to other European countries 7–10 business days.
For bulky or oversized items, delivery may take up to 15 business days.
6. Payment
The following payment methods are available:
PayPal
Revolut
other payment methods shown during checkout
Payment must be made immediately after the conclusion of the contract.
7. Right of Withdrawal
Consumers are entitled to the statutory right of withdrawal as set out in our Return & Refund Policy.
8. Retention of Title
The goods remain our property until full payment has been made.
9. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the delivery company immediately and contact us as soon as possible.
Failure to make a complaint or contact us will not affect your legal rights but will help us to assert our claims against the carrier.
10. Warranty
Statutory warranty rights apply.
11. Liability
We are fully liable for intent and gross negligence.
For slight negligence, we are only liable for damages resulting from injury to life, body, or health, and for damages resulting from the breach of essential contractual obligations (cardinal obligations).
12. Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).